+971 800 032 1361
+971 800 032 1361

Experts in Incident Response

Solace Cyber, helps organisations across the Middle East recover from ransomware attacks and data breaches. We act on behalf of cyber insurers and International Loss Adjustors, reaching tens of thousands of commercial businesses nationwide through multiple channels. With hundreds of successful recoveries to date, we deliver Digital Forensic Incident Response services around the clock.

Under Attack?
Under Attack?

Urgent Business Recovery

When an attack occurs, Solace Cyber can deploy an incident response team with all essential equipment the same day. We’ll rapidly identify the nature of the attack, work with your teams to remediate the breach, and get your business back up and running faster.

Encountering ransomware or an unauthorised access event?

When an attack is in progress, speed is critical. If you’ve been breached or have an urgent issue, contact us immediately.
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Ransomware Recovery by Solace

When ransomware strikes, you need three things to enable a successful, meaningful recovery:
  1. Quick response times:  We're always available when you need us, as our Security Operations Centre (SOC) is staffed 24/7. Once apprised of the situation, we’ll dispatch an incident response team that's fully equipped with the necessary tools to your site and begin work the same day.
  2. Rapid systems recovery: We collaborate with your teams to decrypt or recover critical business data, restoring operations at speed and minimising the impact of the attack.
  3. Digital forensics: Our teams work effectively within varied settings, performing in-depth cyber investigations to pinpoint attack origins and establish remediation strategies. Where necessary, we supply professional testimony while maintaining evidential integrity that satisfies all compliance and judicial requirements.
You’re supported by specialists who quickly assess, contain, and remove cybersecurity threats to restore normal operations.

Our Process

At Solace Cyber, our experts resolve ransomware attacks using a refined, rapid process built to manage any incident.
Step 1

Triage

When you contact Solace Cyber's emergency response service, we mobilise our closest specialists within hours. Our rapid engagement launches immediately: establishing communication channels, setting briefing schedules, developing breach documentation, confirming terms, and activating your bespoke recovery strategy.

Step 2

Analyse

Our Digital Forensic Incident Response (DFIR) teams perform comprehensive breach investigations, which involve pinpointing vulnerabilities, attack vectors, data loss, and system impacts across scenarios such as ransomware, BEC, data loss (PII/ICO), and DDoS. We conduct in-depth forensic analysis to understand attacker tactics and uses those insights to shape future mitigation strategies.

Step 3

Contain/Mitigate

Action is taken immediately through our onsite and remote teams to contain the threat and stop it spreading. This process covers isolating affected systems, removing malicious components, and implementing protective controls, including our very own proprietary technologies, to prevent further harm.

Step 4

Clean-up & Recovery

Solace Cyber’s Incident Response team removes the incident’s root cause and returns affected systems to a secure state. We prioritise identifying and fixing vulnerabilities, eradicating malware, and verifying that no traces of the incident remain anywhere on the network.

Step 5

Recover

Our Incident Response teams restore affected systems and services to normal operation. Where possible, we implement backups, repair or replace compromised infrastructure, and ensure data is accessible and all systems are fully functional.

Step 6

Post Incident

Lastly, we conduct a comprehensive review of the Digital Forensic Incident Response and recovery work. Through risk mitigation, improvement actions, and a structured off-boarding process, we collaborate with the client to evaluate the effectiveness of the response, pinpoint areas for improvement, and document lessons learned.

Communication

Our Digital Forensics and Incident Response teams keep communication steady from start to finish. A dedicated Incident Manager and technical lead provide regular status updates throughout the incident lifecycle, maintain risk registers, and work within formal change-control. They will guide you from initial triage to post-incident review for a successful business recovery.

Our support doesn’t end at recovery. Once operations are restored, we partner with you to strengthen cyber security using a threat-informed methodology.

Ransomware & Ransomware Groups

Infosecurity have collected data from several sources to identify the Top 10 Most Active Ransomware Groups of 2024. Below is a list of the most prolific ransomware groups and their variants:  

Why Solace Ransomware Recovery Works for You

More than rapid response and restoration, here’s what else you gain:

  • Deep expertise & proven track record  Our specialists focus on ransomware response and recovery, with hundreds of successful incident engagements behind them.

  • Built-in protection & 24/7 SOC cover  Throughout recovery, we deploy Solace proprietary safeguards and continuously monitor/respond via our in-house, round-the-clock Security Operations Centre, so someone is always on hand.

  • Certified best practice  Solace Cyber holds ISO 27001 certification, underpinning robust information security and compliance.

Need urgent help? If you’re dealing with a digital security breach, call +971800 032 1361 now.

Your Trusted Partner in Cyber Security

At Solace Cyber, our dedication to safeguarding organisations against ransomware and email-driven cyber threats goes well beyond implementing sophisticated security solutions. We maintain strategic partnerships with essential national agencies, including:
  • Dubai Police: Our collaboration with Dubai's law enforcement ensures our cyber incident responses are synchronised with broader regional cybercrime prevention initiatives. Drawing on our specialised knowledge in ransomware and business email compromise (BEC) cases, we partner effectively with Dubai's police authorities to reduce threats and facilitate recovery efforts.
  • Dubai Electronic Security Center (DESC): The DESC serves as a critical partner in combating cybercrime, particularly business email compromise and ransomware incidents. Through our comprehensive methodology, Solace Cyber works alongside the DESC to aid investigations and provide our clients with prompt support and expert direction. This collaborative relationship guarantees that organisations confronting major cyber risks benefit from both proactive protection strategies and rapid incident management.
Through these strategic alliances, Solace Cyber provides end-to-end assistance for businesses managing the intricate challenges of cybercrime.

Frequently asked questions

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Because every ransomware recovery is unique, pricing will differ case by case. For an indicative estimate, call us on +971 800 032 1361.

For most clients with cyber insurance, the policy typically covers our incident response costs and, where permitted, any ransom payment. If you have cyber insurance or legal counsel, you can nominate Solace Cyber as your preferred incident response provider.

Every engagement covers full ransomware eradication, negotiation with the threat actor (and handling payment where required), data decryption and restoration, remediation of the underlying vulnerability, and preparation of documentation for legal, regulatory, and insurance purposes.

We’ve supported successful data recovery across hundreds of significant security incidents.

Our team is available 24/7 and can be on site the same day you call, beginning investigation and initiating recovery immediately.

  1. Back up regularly (and keep copies offline/immutable): Maintaining fresh, secure backups dramatically reduces the leverage of ransomware. Store at least one copy off the primary network (e.g., offline, off-site, or immutable storage) so attackers can’t easily find and encrypt it. Pair this with a clear security policy and a frequent, tested backup schedule.

  2. Install next-generation antivirus/EDR: Modern endpoint protection goes beyond signatures, combining exploit blocking, ransomware safeguards, and endpoint detection & response (EDR) to spot and stop suspicious behaviour. Well-known options include platforms from SentinelOne, Trellix (formerly FireEye/McAfee), and others.

  3. Use a next-generation firewall/UTM: Unified Threat Management firewalls strengthen security at every ingress/egress point, layering controls such as email filtering, web/gateway antivirus, intrusion detection and prevention, and more, on top of traditional network defenses.

  4. Dedicate resources to traffic monitoring: Continuous visibility helps catch reconnaissance and other tell-tale signs before an intrusion turns into encryption. Whether via a staffed SOC or managed service, proactive monitoring enables early intervention and reduces ransomware risk.
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Under Attack?

If you suspect a ransomware attack, contact us straight away to begin recovery.

Complete the form to book a complimentary consultation with our specialists and put an immediate action plan in place.

Need urgent help? Call +971800 032 1361.

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Solace Cyber helps companies across the UAE recover from ransomware attacks and data breaches.

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Solace Cyber

Indigo Icon Tower,
2008 Cluster F,
Jumeirah Lake Towers,
Dubai,
United Arab Emirates

Telephone

+971 800 032 1361

Please note that calls may be recorded for security and training purposes.

Email

cir@uae-solace.b4b.dev